Shipping & Delivery Policy

We currently ship within the United States only. That means the 50 states and the District of Columbia. We do not currently ship to US territories or to military addresses, and checkout does not accept them. If we start shipping to other places, we will change this policy and checkout together.

Use a street address where a carrier can reach you, and check it carefully before you pay (see "Your delivery address" below).

A BuildTag is made to order. Nothing is printed until your order is paid and the artwork has gone through our review. We then produce it from the design you approved, and we or a production partner may handle that. We pass the production partner the artwork and the delivery details needed to make and send your order.

Production happens before shipping, so an order does not ship the moment it is paid. No delivery date is guaranteed and none is promised, and this policy does not state a production time or a delivery time.

Shipping is a flat $5.99 per order. It is free when the items in your order, after any discount, come to $50 or more. The shipping cost, any discount and the order total are shown before you pay, and you are charged the total you saw at checkout. Shipping on a refunded order is handled under the Refund & Replacement Policy.

Sales tax is calculated at checkout from your shipping address where we are required to collect it and shown before you pay.

We email a confirmation after payment. You can follow the order on its order page: your account's Orders page if you have an account, or the private order link in your confirmation email if you ordered without one.

When your order ships we email you. That email includes the carrier and the tracking number when we have them, and the same details appear on the order page.

Keep the order link private. Anyone who has the link can see the order page, so treat it like the email it came in.

Check the name, address and phone number before you pay. If you entered the wrong address, tell us at once at customersupport@buildtags.app. We may be able to change an address if the order has not shipped yet, but we cannot change it after it ships. If a carrier returns a package because of a wrong or incomplete address, we may need to ask you to cover reshipping.

Because we currently ship within the United States only, customs duties and import charges do not apply to our orders. If we start shipping to other countries, we will update this policy to say who pays any duties and import charges.

If your order has not arrived in a reasonable time, tracking says delivered but you did not receive it, or the package arrives damaged, contact us. See the lost or undelivered orders section and the damaged or wrong product section of the Refund & Replacement Policy for what we do and the 30-day reporting window.

Please photograph damaged packaging and keep it until we have reviewed your report.

A gift order ships to the delivery address you enter. The activation card is part of what is delivered. See the Gift Purchase & Activation Terms for how the recipient claims it.

Please contact customersupport@buildtags.app first so we can try to fix it. This policy is part of our Terms of Service, including the sections on governing law and venue. Nothing here limits rights you have under law that cannot be waived.