Refund & Replacement Policy

Every physical BuildTag is produced from the design you approve, with your vehicle's permanent QR code. Because it is personalized, we cannot resell it. Except where applicable law requires otherwise, we do not accept returns or give refunds for a correctly produced personalized product because you changed your mind or no longer want it, or because customization details you entered (such as a spelling or a handle) were produced as approved.

Please check your proof carefully before approving it: spelling, vehicle details, usernames, social handles, colors, layout and size.

We will make it right if your product is:

• materially defective (for example misprinted, mis-cut or peeling out of the package);
• materially different from the proof you approved;
• the wrong product or design because of our error or our production partner's error;
• damaged in shipping.

Report the issue within 30 days of delivery. Reasonable production variation in color, size, cut and finish, and the fact that screens do not show printed color exactly, are not defects on their own.

Email customersupport@buildtags.app with your order number (it looks like BT-000123) and a short description. We may ask for photos of the product and packaging, or other reasonable evidence, so we can see the problem and fix it with our production partner.

Please do not throw away a damaged or defective product until we have reviewed your report.

Depending on the issue, we will offer one or more of:

• a replacement or reprint at no charge;
• a refund of the affected item, or of the order;
• another remedy required by applicable law.

Refunds go back to the original payment method. Your bank or card issuer controls how long they take to appear. Nothing in this policy limits rights you have under applicable law that cannot be waived, and BuildTags alone does not decide what the law entitles you to.

If your order has not arrived within a reasonable time after it shipped, or tracking shows it delivered but you did not receive it, contact us. We will work with the carrier and, where the loss was not caused by an incorrect address you entered, replace the order or refund it.

If you need to cancel, contact us as soon as possible. If your order has not yet gone into production, we will cancel it and refund you in full. Once production has started we generally cannot cancel a personalized order, except where the law requires otherwise. We may also cancel and refund an order ourselves before production, for example because of a pricing or technical error or a production limitation.

You can cancel BuildTags Pro at any time from your profile page. Cancelling stops the next renewal and your plan stays active until the end of the period you paid for. Except where applicable law requires otherwise, we do not refund partial billing periods. If you were charged in error, contact us and we will fix it.

Free or promotional BuildTags that turn out defective, wrong or damaged in shipping will be replaced under the same 30-day reporting window. There is no cash refund for a free product.

This policy is part of our Terms of Service. Questions? Email customersupport@buildtags.app.